This page is for lawyers, regulators, government bodies and other parties who need to contact CryptoPAYR Limited about a legal matter relating to the CryptoPayr Services. For all legal correspondence — including legal notices, service of process, regulatory inquiries, intellectual-property matters and disputes — please use the dedicated channel below rather than general support, which cannot action legal matters.
How to contact us
Legal inquiries should be sent to [email protected]. Formal documents may also be sent by post to CryptoPAYR Limited, Cayman Corporate Centre, Office 2852, George Town, Grand Cayman, Cayman Islands, marked for the attention of the Legal team. To help us route and action your inquiry, please include:
- Your full name, the organisation or firm you represent, and your authority to act;
- The nature of the matter and the response or outcome you are seeking;
- Any relevant account ID (
usr_…), transaction ID, URL or other identifier; - Any deadline that applies and the basis for it, together with supporting documents.
What this channel is for
- Legal notices and correspondence from legal representatives, counterparties or authorities;
- Service of process and formal legal documents (see below);
- Regulatory and governmental inquiries directed to CryptoPAYR Limited as a regulated entity;
- Disputes and pre-action correspondence concerning the Services;
- Data-protection legal matters requiring a formal legal response, where these go beyond an ordinary data-subject request.
Service of process
CryptoPAYR Limited is incorporated in the Cayman Islands, and its registered office for the service of formal documents is CryptoPAYR Limited, Cayman Corporate Centre, Office 2852, George Town, Grand Cayman, Cayman Islands. Sending material to [email protected] does not by itself constitute valid service, and we do not consent to service by email except where required by law or expressly agreed in writing. Proper legal process must be effected in accordance with applicable law and any relevant agreement, including the governing-law and jurisdiction terms of our Terms of Service. Our acknowledgement of receipt of any document is not a waiver of any objection or defence, including as to jurisdiction, venue or sufficiency of service.
What this channel is not for
This inbox cannot help with everyday account matters. Please use the right channel so we can assist you quickly:
- Account, payment or technical help — contact [email protected] or open a ticket from your dashboard;
- Complaints — follow our Complaints Policy;
- Refund questions — see our Refund Policy and contact the merchant you paid;
- Privacy and data-subject requests — see our Privacy Policy;
- Copyright or other IP takedowns — follow our DMCA / IP Takedown policy;
- Law enforcement and government data requests — follow our Law Enforcement Requests process.
Inquiries sent here that fall into one of the categories above may be redirected to the appropriate channel, which can delay a response.
Response
We review legitimate legal inquiries promptly and respond as appropriate to the matter. Corresponding with us does not create any obligation or admission on our part, and all of our rights and defences are expressly reserved.
Contact
Legal inquiries: [email protected]. By post: CryptoPAYR Limited, Cayman Corporate Centre, Office 2852, George Town, Grand Cayman, Cayman Islands.